General Account Questions
Q: How do I update my contact info?
A: Updating your contact or account info is easy and simple. When logged into your account, click on the "Update Profile" link on the upper right hand side of the screen. Once at the profile page, enter all of your new or updated information. When finished, simply click on the "Submit User Information" link and the contact info will be saved
Q: How do I update my password?
A: Updating your password is easy and simple. When logged into your account, click on the "Update Profile" link on the upper right hand side of the screen. Once at the profile page, enter your new password and re-enter it to confirm. When finished, simply click on the "Submit User Information" link and the new password will be saved.
Q: How do I purchase a Virtual Calling Card?
A: Purchasing Virtual Calling Cards from VSD is easy and quick. To purchase Virtual Calling Cards, either click on the "VIRTUAL CALLING CARD" link on the left side of the home page, or click the "PRODUCTS" tab at the top of the page and then click on the 'VIRTUAL CALLING CARD" link Once on the virtual calling card page, click on the destination region and click the, "JOIN NOW" link and enter all pertinent information. Once logged in, you can enter any denomination and start calling. You may also click on this link to go directly to the page.
Q: Can I call from outside of the U.S.?
A: Yes, simply dial 1-866-221-7819 or 1-904-239-4956 access number and follow the prompts as you would from a U.S. based phone.
Calling Questions
Q: Can I track all my calls?
A: Yes, all calls made from your account can be tracked up to the minute by logging into your account and clicking the, "CALL HISTORY" link on the top of the page. The call history will display call history by the month as well as number of calls, the average rate, minutes used, total time, total cost and the ASR (VoIP quality measurement).
Q: How do I dial an International phone number?
A: Dialing an international number is easy and works the same way an analog phone works. From a touchtone phone, once you hear a dial tone, enter the county code and the number. You may have to wait up to 15 seconds for the call to complete as the call is routed through the internet and may take longer than expected. In most cases, the call will connect faster than analog lines.
Q: Why does my VoIP phone sound broken up when I call?
A: The one down side to VoIP is that it relies on the internet to communicate, And while internet has come a long way, there are still issues with reliability as it applies to the end users, but not at the source. We suggest resetting your phone first and foremost. Some phone also offer filter and other speed and coding adjustments to help fix this and other bandwidth issues. See your manufacturers website or user guide for more information. You may also contact your internet provider and explore greater bandwidth options or other fixes to address the phone issue(s). The good news is that many communities and cities around the world are going wireless, so your phone's connection will be as reliable or more so than your current cell phone connection.
Q: How do I use the Soft Phone?
A: Using the Soft Phone is easy for registered members with funds in their account. From the home page, click on the, "SOFT PHONE LOGIN" link under the home heading on the upper right hand side of the page. You may also access the Soft Phone login directly using this link. When the soft phone login page comes up, enter the account name and password you used when you created your account, or you may enter your PIN instead of your username and password. Your PIN was emailed to your when you signed up, but it also can be found, once you're logged into your main account, under the "ACCOUNT PROFILE" area. After the username and password. The first time you use the phone, you will be offered the ability to download the Soft Phone Directly to your desktop to allow for faster and more direct logins. Once logged into the phone, enter the desired telephone number ALWAYS including "1+ number" for all U.S. calls. For Soft Phone help, questions and functionality, click on the, "HELP" link on the bottom right of the phone.
Q: Is the Soft Phone safe?
A: Yes, the Soft Phone is safe for reliable calling, and is encrypted to prevent local or hostile infiltration. Aside from the 128 bit encryption, the Soft Phone and its Java structure are monitored by our staff and the manufacturers for any possible hacks or vulnerabilities. Any information regarding the Soft Phone, news or updates will be passed onto the members immediately and posted on our website.
Soft Phone Questions
Q: What is a Soft Phone?
A: A Soft Phone is a virtual phone that allows you to make calls from your computer using a headset with a microphone. The Soft Phone can be set up to make calls and receive calls as well. The Soft Phone is generally downloaded to one's computer from a telephony provider. Calls can be forwarded from existing phone lines to the Soft Phone. The Soft Phone also has a phone book, tracks calls and can give up to the minute account info. Voice Stream Data offers a FREE Soft Phone for all registered accounts. For more information regarding VSD's Soft Phones, click this link.
Virtual Calling Card Questions
Q: What is a Virtual Calling Card?
A: A Virtual Calling Card is an environmentally friendly and easy to access online calling card. The Virtual Calling Card, unlike traditional calling cards, is based on calling minutes rather than set amounts. Virtual Calling Cards also never wear out and can be accessed from any computer with a reliable internet connection. Virtual Calling Cards also offer the ability to change their rates and offer the callers the best rates on local, national and international calling. Based on calling minutes, the Virtual Calling Card can be made for any denomination.
Account Management Questions
Q: How do I register for an account?
A: Retail Accounts - Click on the "JOIN NOW" link on the upper left hand side of the home page under the home heading. You can also access the sign up from the Calling Plan and Virtual Calling Card or Calling Plans pages. You may also click on this link to reach the page directly. |
